Returns and Exchanges
ALL NAIL EXTENSIONS, AND NAIL SWATCHES SALES ARE FINAL.
Due to the custom nature of all of our nail extensions and the sizing swatches, we don't accept returns or exchanges. All nail extensions and sizing swatches sales are nonreturnable / non-refundable. Returned / refused packages are not eligible for a refund.
If there is something wrong with your items upon arrival, please reach out to us within three calendar days from the delivery date. Contact us via email with a brief description and a picture of the issue to facilitate resolution.
All other products, can be returned in their original condition - unopened and unused - within 30 days of receiving the order. Customers are accountable for the return shipping costs, and we shall not be liable for any lost or damaged return packages. Refunds will be processed once the products have been received.
Cancellation Policy
Nail Extension Bookings:
Cancellations are not allowed for custom nail art booked slots.
All other booked slots can be canceled up to 72 hours beforeyour scheduled date. Cancellations made after this window will not be accepted. We do not charge any cancellation fees.
Non-Nail Extension Items:
Orders for non-nail extension items can be canceled within 12 hours of purchase. Cancellation requests made after the 12-hour window will not be accepted.
We reserve the right, with or without notice, to cancel your order or reduce the quantity thereof, which we believe, in our sole discretion, may result in the violation of our Terms and Conditions.
Order Changes
Unfortunately, once an order has been placed, we are unable to modify it.
Lost / Stolen / Not Received Packages
Inglass Nails is not duty bound to replace or refund packages that have been marked as delivered to the address provided at checkout.
In case of your package is lost in transit, a product replacement might be issued at the discretion of lnglass Nails. Please contact us if the package has been in transit for longer than two weeks.
Kindly note that some packages might have some delays from time to time.
Delayed delivery will not give rise to any penalty nor indemnity and cannot be used as a reason for cancelling the order.
All package claims are processed for product replacements only, (no refunds or store credit will be issued), and are subject to validation and approval at our discretion. Product replacements may require signature upon delivery.
Wrong Shipping Address
Kindly note that once we ship the order we no longer have control over it. Double check your shipping address before placing an order! If you realize you entered an incorrect address, contact us immediately. We do not take responsibility if the order has been shipped to the wrong address. If the package is still in transit, you could reach out to the shipping carrier to change the delivery address (a fee may occur for this service by the selected carrier.)