frequently asked questions
How long will it take for the nail extensions to ship?
Each set of Inglass nail extensions is handmade and crafted to order based on your creation date. Once your booking is completed, your custom nails will be made and shipped the next business day. Delivery typically takes 2 to 7 business days, depending on your location. Express shipping options are available at checkout for faster delivery.
Review our Processing and Shipping Policies
Do you accept returns?
Due to the custom nature of all of our nail extensions all sales are final. We don't accept returns or exchanges. All nail extensions sales are nonreturnable / non-refundable. Returned / refused packages are not eligible for a refund.
Read all Store Policies
Can I custom make my own nail art?
Yes. Visit custom nail art.
Inglass Nails Basics
Are Inglass Nails extensions easy to apply?
Absolutely! Our nail extensions are designed for easy application and removal. Like any new skill, they may require a bit of practice and patience to master, but the process is much simpler and faster than doing your nails entirely on your own. To ensure the best results, all educational and instructional videos must be watched to become familiar with proper application and removal techniques. We will guide you through your first application and removal to make sure each step is followed correctly.
How long can I wear Inglass Nails extensions?
Retention varies based on the health of your natural nails, the length of your natural nail bed, the enhancement length, your full application, and your lifestyle. For safety and nail health, all enhancements must be removed at the 4-week mark. As a first-time client, we will closely monitor your retention and make any necessary adjustments to ensure your nails last properly through the full 4 weeks.
How durable are Inglass Nails compared to salon enhancements?
Inglass Nails are handcrafted entirely from hard builder gel, a non-porous, acetone-resistant material known for its superior strength and durability. Hard gel allows us to protect your natural nails while creating extensions that are comfortable to wear, lightweight, and never bulky—yet still exceptionally strong.
We do not use any nail tips in our extensions.
What are Inglass Nails made of?
Our nail extensions are made out of hard gels and hard builder gels.
Why are Inglass Nails priced as a luxury service?
Our prices reflect the level of craftsmanship, quality, and materials. For more details concerning our prices, please visit our Prices page.
Can I reuse Inglass Nails?
Yes, absolutely! Our nail extensions are designed to be Rewearable—be sure to check out our Renewal service. Due to structural considerations, extensions can typically be serviced up to two times.
How do I know which bonder to choose?
We recommend The Black Bond for most clients — it’s our strongest formula. The White Bond is ideal for lighter or sheer nail sets where bond visibility matters. Not sure? Text us and we’ll help you choose.
Is the Virtual Sculpting Kit free?
Yes — the Inglass Nails Virtual Sculpting Kit ($50 value) is included complimentary with every first-time nail extension order. It is our way of ensuring your fit is perfect from day one without any additional cost to you.
Please note that this complimentary offer applies to your first kit only. If your order is cancelled and the kit is returned used, a $50 kit fee will apply. If the kit received is unusable and a replacement kit is needed, shipping fees for both labels will apply — the $50 kit fee is waived for replacements.
What happens during the virtual appointment?
Your “virtual appointment” is your Creation Date — the day we handcraft your set.
Here’s what happens:
On our end:
We spend your Creation Date hand-sculpting your nail extensions to your exact nail bed measurements. Every detail — shape, length, color, art — is crafted that day, just for you. Once complete, your set ships the next business day.
On your end:
Nothing! Simply wait for your set to arrive. Once it does, follow our step-by-step application guide included in your kit, or watch our video tutorials for a seamless bond application at home.
Delivery typically takes 2–7 business days after your Creation Date.
Is the bond included?
Yes! Each set includes your choice of Bonder, along with the Debonder. Be sure to visit our Bonder & Debonder page to determine which bonder formulation is best for you. If you’re unsure, we recommend starting with our Black Bonder—our silicone-based, hypoallergenic formula.
Do I need any professional tools to apply them?
Every set of our nail or toenail extensions comes with complimentary disposable tools designed for easy application, removal, and reapplication of the nails.
Can the nail extensions trigger allergic reactions?
The nail extensions themselves are not allergenic. We have various protocols to ensure the nail extensions are fully cured and free of any inhibition layer before they are packaged.
While we strive to minimize allergic reactions, we cannot guarantee a completely allergy-free experience, as a bonder is required for nail extension adhesion. We recommend reviewing our bonders information and ingredient lists to determine whether you may have reacted to any of the components in the past. Each bonder has a different formulation; however, we recommend our Black Bond, as it is our most hypoallergenic option.
Can Inglass Nails be used on short or brittle nails?
You can apply Inglass nail extensions on short nails.
However, Inglass Nails extensions cannot be applied over natural nails that are broken, damaged, or show signs of suspicious discoloration or bacterial infection. Please, treat any infections or address the damage before considering Inglass Nails extensions.
Are Inglass Nails suitable for special occasions or everyday wear?
It’s entirely up to you. Handmade with hard builder gel, Inglass Nails are designed for everyday wear. If you’re planning to wear them for a special occasion, please note that our standard application method is designed for up to four weeks of wear and should not be removed before that time.
Do they feel heavy?
Our nail extensions are designed to look and feel like a hard gel overlay on the natural nails.
Not heavy at all but they don't feel like your typical gel manicure. They have a very thin cuticle area and then gradually increase in thickness towards the tip.
The thickness of the nails can differ based on the chosen nail art and length.
Shipping and Delivery
How long will it take to get my order?
Each set of Inglass nail extensions is handmade and crafted to order based on your booked slot. Once your slot is confirmed, your custom nails will be made and shipped the next business day. Delivery typically takes 2 to 7 business days, depending on your location. Express shipping options are available at checkout for faster delivery.
Read full Processing and Shipping policies
Do you ship internationally?
Currently, we don't ship outside of the USA.
Returns and Refunds
Can I return my order?
Due to the custom nature of all of our nail extensions all sales are final. We don't accept returns or exchanges. All nail extensions sales are nonreturnable / non-refundable. Returned / refused packages are not eligible for a refund.
Read Store Policies