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frequently asked questions

How long will it take for the nail extensions to ship?

Each set of Inglass nail extensions is handmade and crafted to order based on your booked slot. Once your slot is confirmed, your custom nails will be made and shipped the next business day. Delivery typically takes 2 to 7 business days, depending on your location. Express shipping options are available at checkout for faster delivery.

Do you accept returns?

ALL NAIL, TOENAIL EXTENSIONS, AND NAIL SWATCHES SALES ARE FINAL. 

Due to the custom nature of all of our nail extensions and the sizing swatches, we don't accept returns or exchanges. All nail extensions and sizing swatches sales are nonreturnable / non-refundable. Returned / refused packages are not eligible for a refund.

Can I custom make my own nail art?

Yes. If you wish to customize any of our nail art designs please check the product descriptions for details on the available customizations.

If you want us to recreate any nail art visit custom nail art.

Inglass Nails Basics

Are Inglass Nails extensions easy to apply?

Absolutely! Our nail extensions are designed for easy application and removal. Like any new skill, it may take some practice and patience to master the technique. However, it's much simpler and quicker than doing your nails on your own.

Will Inglass Nails extensions harm my natural nails?

Generally, no! Your natural nails won't be damaged if you follow the correct prepping and removal process.

Our system relies on your skill and attention to detail, so we trust you to adhere to our guidelines.

How long can I wear Inglass Nails extensions?

Retention depends on your application technique as well as your lifestyle. However, removal must be done at the 4-weeks mark.

How durable are Inglass Nails compared to acrylics or gel x nails?

Inglass Nails are handmade entirely from hard builder gel, which is non-porous and acetone resistant, offering superior strength and durability.

We do not use acrylics or nail tips in our extensions.

What are Inglass Nails made of?

Our nail extensions are made out of hard gels and hard builder gels.

Why are Inglass Nails so expensive?

Our prices reflect the level of craftsmanship, quality, and materials. For more details concerning our prices, please visit our Prices page.

Can I reuse Inglass Nails?

Yes, indeed! Our nails are designed with reusability in mind, so feel free to rewear them as many times as you'd like. Check out our Renewal service.

Can I file or trim the nail extensions for a better fit?

Our nail extensions are custom-filed at the cuticle area for optimal shaping and fitting based on the photos you provide during your initial purchase. Therefore, filing or trimming is unnecessary and not recommended, as this can disrupt our finishing seal.

Is the glue included?

yes!

Do I need any professional tools to apply them?

Every set of our nail or toenail extensions comes with complimentary disposable tools designed for easy application, removal, and reapplication of the nails. 

Can the nail extensions trigger allergic reactions?

The nail extensions themselves are not allergenic. We have various protocols to ensure the nail extensions are fully cured and free of any inhibition layer before they are packaged.

However, we can't guarantee a completely allergy-free experience.

Can Inglass Nails be used on short or brittle nails?

You can apply Inglass nail extensions on short nails.

However, Inglass Nails extensions cannot be applied over natural nails that are broken, damaged, or show signs of suspicious discoloration or bacterial infection. Please, treat any infections or address the damage before considering Inglass Nails extensions.

Are Inglass Nails suitable for special occasions or everyday wear?

It's entirely your choice. Handmade with hard builder gel, Inglass Nails are designed for daily use.

Do they feel heavy?

Not heavy at all but they don't feel like your typical gel manicure. They have a very thin cuticle area and then gradually increase in thickness towards the tip. The thickness of the nails can differ based on the chosen nail art and length.

Shipping and Delivery

How long will it take to get my order?

Each set of Inglass nail extensions is handmade and crafted to order based on your booked slot. Once your slot is confirmed, your custom nails will be made and shipped the next business day. Delivery typically takes 2 to 7 business days, depending on your location. Express shipping options are available at checkout for faster delivery.

All non-nail extension items ordered alongside nail extensions will be shipped together with your nail extensions.

If you order multiple nail sets with different booking slots, any non-related items will be shipped with the earliest scheduled nail set.

For orders that do not include nail extensions, processing and shipping will occur within 1 to 2 business days.

Processing time DOES NOT include shipping time.

Inglass Nails' Hours of Operation:
Sunday-Thursday 7am - 7pm (CT)

Do you ship internationally? 

Currently, we don't ship outside of the USA.

Returns and Refunds

Can I return my order?

ALL NAIL, TOENAIL EXTENSIONS, AND NAIL SWATCHES SALES ARE FINAL. 

Due to the custom nature of all of our nail extensions and the sizing swatches, we don't accept returns or exchanges. All nail extensions and sizing swatches sales are nonreturnable / non-refundable. Returned / refused packages are not eligible for a refund.

If there is something wrong with your items upon arrival, please reach out to us within three calendar days from the delivery date. Contact us via email with a brief description and a picture of the issue to facilitate resolution.

All other products, can be returned in their original condition - unopened and unused - within 30 days of receiving the order. Customers are accountable for the return shipping costs, and we shall not be liable for any lost or damaged return packages. Refunds will be processed once the products have been received.

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