Order Processing

All Inglass Nails extensions are handcrafted to order based on your selected Creation Date. No set is mass-produced or pre-made.

 

New to the Studio

Your Inglass Nails Virtual Sculpting Kit will be shipped the next business day after purchase. Once we receive your completed sizes, your nail extensions will be handcrafted on your Creation Date and shipped the next business day. Please allow adequate time for both outbound and return kit shipping when selecting your Creation Date. We recommend booking at least 3 weeks from the date of purchase.

Studio Guests & Studio Members

Once your sizes are on file, your extensions will be handcrafted on your selected Creation Date and shipped the next business day. No kit wait time applies.

Non-Nail Extension Items

All non-nail extension items ordered alongside a nail extension set will be shipped together with your extensions. If you order multiple nail sets with different Creation Dates, any non-extension items will be shipped with the earliest scheduled set. For orders that do not include nail extensions, processing and shipping will occur within 1 to 2 business days.

Processing time does not include shipping time.

Inglass Nails Hours of Operation: Sunday–Thursday 9am–5pm (CT)

Domestic Shipping

Inglass Nails ships exclusively within the United States. We do not offer international shipping. We do not ship to Puerto Rico or P.O. Boxes.

Virtual Sculpting Kit

Your Virtual Sculpting Kit is shipped to you via USPS and includes a prepaid USPS return label for sending your sizes back to us. Clients are not responsible for the cost of returning their kit. Please use only the provided label to ensure your return is tracked and accounted for. Inglass Nails is not responsible for kits returned without the provided label.

Nail Extensions — 48 Contiguous States

Free standard shipping is available on all orders over $55. Orders below $55 are subject to a $6.99 shipping fee. Nail extensions are shipped via UPS, with an estimated delivery time of 1 to 7 business days. For faster delivery, UPS Next Day Air is available at checkout.

Nail Extensions — Alaska & Hawaii

Standard shipping to Alaska and Hawaii is fulfilled via USPS Priority Mail, with an estimated delivery time of 2 to 3 business days. Please note that this timeframe is not guaranteed. USPS Priority Mail Express is also available for faster delivery.

Signature on Delivery

For orders exceeding $400, a signature upon delivery may be required at the discretion of Inglass Nails. If a signature is required, you will be notified prior to shipment. Please ensure someone is available to receive and sign for your package to avoid delays or returns.

General Shipping Notice

Once your order has been handed to the carrier, shipping and handling are managed entirely by the carrier and are outside of our control. Delays may occur, particularly during peak periods and holidays. Inglass Nails is not liable for delays caused during transit. Delayed delivery does not constitute grounds for cancellation, penalty, or compensation of any kind.

Lost, Stolen & Undelivered Packages

Inglass Nails is not responsible for replacing or refunding packages marked as delivered to the address provided at checkout.

If your package appears to be lost in transit, please contact us after two weeks of no tracking movement. Occasional carrier delays do occur and do not constitute grounds for cancellation, penalty, or compensation.

All package claims are subject to review and approval at our discretion. Approved claims are processed as product replacements only — no refunds or store credit will be issued. Replacements may require a signature upon delivery.

Wrong Shipping Address

Once your order has shipped, we no longer have control over its delivery. Please double-check your shipping address before placing your order. If you notice an error, contact us immediately. We are not responsible for orders delivered to an incorrectly entered address. If your order is still in transit, you may contact the carrier directly to request an address change — please note the carrier may charge a fee for this service.

International Shipping

We do not ship outside of the United States at this time.

Contact: info@inglassnails.com · inglassnails.com · Sunday–Thursday 9am–5pm (CT)