Our Bond-on nail extensions™ are sculpted from scratch using 100% hard gel and are intentionally designed to be reworn and serviced, not disposable. Because nails are worn in real life, we distinguish between accidental damage and normal wear and tear.
1. Accidental Damage (Covered)
Accidental damage refers to sudden, unexpected incidents that cause immediate damage to one or more nail extensions.
Examples include:
• An object falling onto the nail
• Fingers being caught, squeezed, or impacted (e.g., doors, drawers, cooking accidents, bags)
• A one-time strong impact resulting in cracking or breakage
Coverage:
• We will replace the affected nail extension(s) free of charge
• Replacement nails will be quickly shipped to you
• Coverage applies only to damage caused by a single, accidental event
This policy exists because accidents can happen, even with well-built nails.
2. Wear & Tear (Not Accidental Damage)
Wear and tear refers to gradual changes that occur through normal, repeated use over time.
Examples include:
• Surface scratches or scuffing
• Loss of shine
• Minor thinning at the free edge
• Small chips from repeated use
• Changes due to extended wear without servicing
Wear and tear is expected and does not qualify as accidental damage.
3. Rewear & Servicing
Our nail extensions are designed to be reworn and serviced up to three (2) times per set, if desired.
• Servicing addresses wear and tear
• Servicing restores finish and shape
• Servicing is separate from accidental damage replacement
4. Important Notes
• Accidental damage coverage applies only to unexpected, one-time incidents
• Repeated damage, improper use, or neglect may void coverage
• Natural nail health and proper application/removal are required to maintain rewear eligibility
5. Our Commitment
Our goal is to provide nail extensions that are:
• Structurally sound
• Protective of the natural nail
• Supported by thoughtful aftercare and client service
We stand behind their design and performance when accidents occur.