All Store Policies

Last Updated: May 2026 · inglassnails.com

By placing an order, booking a service, or using this website, you confirm that you have read and agreed to all of the following policies. These policies apply to all Inglass Nails™ clients and orders.

TABLE OF CONTENTS

01 · Order Processing

02 · Domestic Shipping

03 · Returns & Exchanges

04 · Virtual Sculpting Kit Policy

05 · Booking Policy

06 · Cancellation Policy

07 · Order Changes

08 · Lost, Stolen & Undelivered Packages

09 · Wrong Shipping Address

10 · Terms of Wear & Renewal

11 · Hygiene & Contamination Policy

12 · Craftsmanship & Design Disclaimer

13 · Renewal Service Policy

14 · Chips & Cracks Policy

15 · Accidental Damage & Wear-and-Tear Policy

01 · ORDER PROCESSING

All Inglass Nails extensions are handcrafted to order based on your selected Creation Date. No set is mass-produced or pre-made.

First-Time Clients

Your Inglass Nails Virtual Sculpting Kit will be shipped the next business day after purchase. Once we receive your sizes, your nail extensions will be handcrafted and shipped the next business day. Please allow adequate time for both outbound and return kit shipping when selecting your Creation Date. We recommend booking at least 3 weeks from the date of purchase.

Returning Clients

Once your sizes are on file, your extensions will be handcrafted on your selected Creation Date and shipped the next business day.

Non-Nail Extension Items

All non-nail extension items ordered alongside a nail extension set will be shipped together with your extensions. If you order multiple nail sets with different Creation Dates, any non-extension items will be shipped with the earliest scheduled set. For orders that do not include nail extensions, processing and shipping will occur within 1 to 2 business days.

Processing time does not include shipping time.

Inglass Nails Hours of Operation: Sunday–Thursday 7am–7pm (CT) · Friday 7am–3pm (CT)

02 · DOMESTIC SHIPPING

Inglass Nails ships exclusively within the United States. We do not offer international shipping. We do not ship to Puerto Rico or P.O. Boxes.

Virtual Sculpting Kit

Your Virtual Sculpting Kit is shipped to you via USPS and includes a prepaid USPS return label for sending your kit back to us. Clients are not responsible for the cost of returning their kit. Please use only the provided label to ensure your return is tracked and accounted for. Inglass Nails is not responsible for kits returned without the provided label.

Nail Extensions — 48 Contiguous States

Free standard shipping is available on all orders over $55. Orders below $55 are subject to a $6.99 shipping fee. Nail extensions are shipped via UPS, with an estimated delivery time of 1 to 7 business days. For faster delivery, UPS Next Day Air is available at checkout.

Nail Extensions — Alaska & Hawaii

Standard shipping to Alaska and Hawaii is fulfilled via USPS Priority Mail, with an estimated delivery time of 2 to 3 business days. Please note that this timeframe is not guaranteed. USPS Priority Mail Express is also available for faster delivery.

Signature on Delivery

For orders exceeding $400, a signature upon delivery may be required at the discretion of Inglass Nails. If a signature is required, you will be notified prior to shipment. Please ensure someone is available to receive and sign for your package to avoid delays or returns.

General Shipping Notice

Once your order has been handed to the carrier, shipping and handling are managed entirely by the carrier and are outside of our control. Delays may occur, particularly during peak periods and holidays. Inglass Nails is not liable for delays caused during transit. Delayed delivery does not constitute grounds for cancellation, penalty, or compensation of any kind.

03 · RETURNS & EXCHANGES

Due to the custom nature of our nail extensions, all sales are final. We do not accept returns or exchanges on nail extension orders. All nail extension sales are non-returnable and non-refundable. Returned or refused packages are not eligible for a refund.

Damaged or Incorrect Items

If there is an issue with your order upon arrival, please contact us within 3 calendar days of the delivery date. Reach out via email with a brief description and photo of the issue so we can facilitate a resolution promptly. Issues eligible for resolution include manufacturing defects and damage incurred during shipping. Cosmetic variations inherent to handmade products — such as minor differences in finish, slight color variation from screen display, or natural inconsistencies in nail art — do not qualify as defects.

Non-Nail Extension Products

All other products may be returned in their original condition — unopened and unused — within 30 days of receiving your order. Return shipping costs are the responsibility of the customer. We are not liable for lost or damaged return packages. Refunds are processed once the returned items have been received and inspected.

04 · VIRTUAL SCULPTING KIT POLICY

The Inglass Nails Virtual Sculpting Kit is provided free of charge to first-time clients upon ordering a nail extension set. The kit carries a retail value of $50.

Change of Mind Refund

If you change your mind after receiving your kit, you may request a refund of your nail set provided the kit is returned unused and unopened using the prepaid return label included in your package. To initiate a return, please contact our client care team before sending the kit back. Refunds will be processed upon receipt and inspection of the returned kit. The refunded amount will reflect the cost of your nail set minus both outbound and return shipping label fees.

Kit Returned in Used Condition

If the kit is returned in used condition, a $50 kit fee will be charged in addition to both outbound and return shipping label costs. This fee reflects the cost of the kit itself, which can no longer be reissued. Used kits are not eligible for a fee waiver under any circumstance.

Unusable or Damaged Kit

If we receive your kit and determine that it's unusable or damaged, we will contact you promptly and present you with two options:

Option A — Proceed with a New Kit: We will send you a replacement kit so you may resize. Because the first kit was received and used, a shipping fee for both the outbound and return labels will be charged for the replacement kit. The $50 kit fee is waived for the replacement — you are responsible for shipping costs only. Your Creation Date will be rescheduled to the next available date following receipt of your corrected sizes.

Option B — Cancel Your Order: If you prefer not to proceed, you may cancel your order. A refund will be issued for the cost of your nail set minus both outbound and return shipping label fees from the original kit, as well as the $50 kit fee — as the kit was received, opened, and used. This refund will be processed promptly upon your confirmation.

Our client care team will guide you through whichever option you choose. Detailed instructions on sizing are included inside the kit, and a step-by-step video guide is also available. We strongly encourage watching the full video before beginning the sizing process to avoid unusable results.

Kit Lost in Transit — Outbound

If your Virtual Sculpting Kit does not arrive and has shown no tracking movement for more than 2 weeks, please contact our client care team. After confirming the package is lost in transit, we will reship your kit at no additional cost. Inglass Nails is not responsible for carrier delays that do not qualify as a lost package. Please allow the full 2-week window before a replacement kit is issued.

Kit Lost in Transit — Return

If your return kit containing your sizes is lost in transit on its way back to us, please contact us immediately. We will reship a new kit at no additional cost so you may redo your sizes. Your Creation Date will be rescheduled to the next available date following receipt of your new sizes.

05 · BOOKING POLICY

First-Time Orders

All first-time clients must complete the Virtual Sculpting Kit process before their nail extensions can be handcrafted. Upon purchase, your kit will be shipped the next business day. Please allow adequate time for the kit to reach you, for it to be completed and returned, and for us to receive it before your Creation Date. We recommend selecting a Creation Date at least 3 weeks from the date of purchase to account for both outbound and return shipping time.

Creation Dates cannot be guaranteed until your kit has been received. If your kit is delayed in transit or returned to us after your selected Creation Date, your booking will need to be rescheduled based on availability. Inglass Nails is not responsible for delays caused by carrier transit times.

Returning Clients

Once we have your sizes on file, you are free to book any future sets on whichever date is available.

If you are ordering from our current collections, please select a Creation Date at least 3 weeks from the date of purchase. This allows time for your Virtual Sculpting Kit to reach you and for your sizes to be returned to us. Once we have your sizes on file, you are free to book any future sets on whichever date is available.

06 · CANCELLATION POLICY

Booked slots may be canceled up to 72 hours before your scheduled Creation Date. Cancellations requested after this window will not be accepted. No cancellation fees are charged. Please note that canceling more than 2 nail set bookings within a 12-month period may result in the denial of future services at our discretion.

Non-Nail Extension Items

Orders for non-nail extension items may be canceled within 12 hours of purchase. Cancellation requests submitted after this window will not be accepted.

We reserve the right to cancel or adjust any order at our discretion if we determine it may violate our Terms and Conditions, with or without prior notice.

07 · ORDER CHANGES

Once an order has been placed, we are unable to make modifications to the order itself. However, changes to nail art details, shape, length, or color may be accommodated provided they do not result in additional charges or require a different Creation Date. Change requests must be submitted at least 24 hours before your booked slot. Please contact our client care team for assistance.

Creation Dates dependent on the return of your Virtual Sculpting Kit cannot be confirmed or adjusted until your sizes have been received. If your kit arrives after your selected Creation Date, your booking will be rescheduled to the next available date.

We are not able to accommodate shape changes that disrupt the structural foundation of the extension, or length extensions that require full sculpting from scratch. Length reductions may be requested during the renewal service.

08 · LOST, STOLEN & UNDELIVERED PACKAGES

Inglass Nails is not responsible for replacing or refunding packages that have been marked as delivered to the address provided at checkout.

If your package appears to be lost in transit, please contact us if it has shown no tracking movement for longer than two weeks. Please note that occasional carrier delays do occur and do not constitute grounds for cancellation, penalty, or compensation.

All package claims are subject to review and approval at our discretion. Approved claims are processed as product replacements only — no refunds or store credit will be issued. Replacements may require a signature upon delivery.

09 · WRONG SHIPPING ADDRESS

Once your order has shipped, we no longer have control over its delivery. Please double-check your shipping address before placing your order. If you notice an error, contact us immediately. We are not responsible for orders delivered to an incorrectly entered address. If your order is still in transit, you may contact the carrier directly to request an address change — please note the carrier may charge a fee for this service.

10 · TERMS OF WEAR & RENEWAL

At Inglass Nails, client safety, sanitation, and product integrity are fundamental to our brand standards. As a 100% online nail studio, we do not service in-person clients, perform cuticle cutting, or use implements that come into contact with skin. Our model is intentionally designed to minimize cross-contamination risks while maintaining a luxury, salon-quality experience.

Single-Use Tools & Personal Application

Each set includes individually sealed, disposable tools intended for one-time personal use. These tools should be discarded after use and never shared. Because application and removal are performed by you, in your own environment, your set remains exclusively yours.

Renewal Service — Inspection & Eligibility

Every returned set is thoroughly inspected upon arrival. If we observe any signs of bacterial growth, fungal presence, improper wear, or contamination, the renewal service will be respectfully declined in accordance with safety standards.

Bacterial infections associated with nail enhancements are most commonly caused by prolonged lifting that traps moisture beneath the enhancement. Our proprietary bonding system and application method are specifically designed to minimize lifting when applied correctly. The free edge — the portion most exposed to daily elements — is open to air and regularly cleansed through normal handwashing, making it an unlikely environment for bacterial growth when proper hygiene is maintained.

Professional Disinfection Protocol

All eligible returned sets undergo a structured, multi-step sanitization process:

— Hospital-grade disinfection using an EPA-registered disinfectant with fungicidal, virucidal, bactericidal, antimicrobial, and mildewcidal properties

— Full removal of residual bonding product and resurfacing of both the underside and surface of each extension

— Application of a fresh top coat to restore a flawless finish

— All tools and materials used during the renewal process are disposable and designated for that set only

At no stage do your nail extensions come into contact with another client’s nails. Inglass Nails operates with a zero cross-use standard.

11 · HYGIENE & CONTAMINATION POLICY

Do not apply Inglass Nails™ extensions over natural nails that are broken, damaged, or show signs of suspicious discoloration or bacterial or fungal infection. Applying extensions to compromised nails can trap moisture and bacteria, worsen existing infections, weaken already damaged nails, and compromise adhesion — leading to lifting, chipping, and a shorter lifespan for the extensions.

Please treat any infections or address damage before applying our extensions. Consult a doctor for proper diagnosis and treatment if you have concerns about your nail health, and give your natural nails adequate time to heal before applying.

We reserve the right to refuse service to any individual whose natural nails are broken, damaged, or show signs of infection, suspicious discoloration, or other conditions that may compromise nail health or hygiene.

Proper Application and Removal

All application and removal instructions must be followed exactly as outlined in the Inglass Nails Guide available at inglassnails.com. Failure to adhere to these guidelines may result in compromised wear, damage to the natural nails or extensions, and an increased risk of bacterial infection. We reserve the right to refuse service to any client who does not comply with our application and removal guidelines.

12 · CRAFTSMANSHIP & DESIGN DISCLAIMER

Our nail extensions are created using hard gel — a non-porous material. “Hard gel” refers to the type of product used, not the overall feel or thickness. Our extensions are sculpted to remain thin and flexible near the cuticle area, gradually building strength toward the tip for durability and a natural look.

Since our extensions are handmade, slight variations may be present — no two nails are identical. Imperfections such as air bubbles, glitter particles, or tiny dust particles may be present. The apex definition and structural thickness may vary based on nail art and design. Nail art details may also vary based on length.

Screens and lighting conditions affect how colors appear. Actual colors may vary from images shown. Some product images may not yet reflect the most recent updates to our designs and thickness standards.

The design of our nail extensions has transformed significantly over time. While the thickness of the nails can differ based on the chosen nail art and length, please be aware that some product images may not yet reflect these recent updates.

13 · RENEWAL SERVICE POLICY

Our nail extensions are designed to be renewed up to two times. In some cases, if the extensions remain structurally sound after the second renewal, additional servicing may be considered on a case-by-case basis. Clients will be contacted to discuss available options.

To qualify for renewal, all Inglass Nails application and removal guidelines must be strictly followed. Renewal will be declined if any of the following apply:

— Alternative glues or adhesives were used to apply the extensions

— Extensions were removed by soaking or with any remover other than the official Inglass Nails Debonder

— Signs of discoloration or bacterial infection are present upon inspection

— Extensions are broken or structurally compromised

— Unauthorized products or removal methods were used

Broken Nail Extensions

Broken nail extensions must be handcrafted from scratch and are not included in the renewal service. If a nail extension requires replacement due to loss, wear and tear, chipping, or mishandling, this must be disclosed prior to sending the extensions for renewal. Replacement services will be billed separately.

14 · CHIPS & CRACKS POLICY

Our Bond-on Hard Gel Extensions™ are handcrafted with precision and designed for long-lasting wear. While durable, they are not resistant to excessive force or improper use.

Potential Causes of Damage

Chips or cracks may occur from applying pressure or impact to the free edge, using nails as tools, accidental trauma or snagging, long-term exposure to harsh chemicals or acetone, altering the extensions after application, or incorrect application or sizing performed by the client.

Replacements & Refunds

We do not replace or refund extensions damaged through wear, mishandling, or activities after application. For optimal longevity, please follow all application and aftercare guidelines outlined in the Inglass Nails Guide.

15 · ACCIDENTAL DAMAGE & WEAR-AND-TEAR POLICY

Our nail extensions are sculpted from scratch using 100% hard gel and are designed to be reworn and serviced — not disposable. We distinguish between accidental damage and normal wear and tear.

Accidental Damage — Covered

Accidental damage refers to sudden, unexpected incidents that cause immediate damage to one or more extensions. Examples include an object falling onto the nail, fingers being caught or impacted by doors, drawers, or cooking accidents, or a one-time strong impact resulting in cracking or breakage.

Coverage: We will replace the affected nail extension(s) free of charge. Replacement nails will be promptly shipped to you. Coverage applies only to damage caused by a single, accidental event.

Wear & Tear — Not Covered

Wear and tear refers to gradual changes that occur through normal, repeated use over time. Examples include surface scratches or scuffing, loss of shine, minor thinning at the free edge, small chips from repeated use, and changes due to extended wear without servicing. Wear and tear is expected and does not qualify as accidental damage.

Rewear & Servicing

Our nail extensions are designed to be reworn and serviced up to two times per set. Servicing addresses wear and tear, restores finish and shape, and is separate from accidental damage replacement.

Important Notes

— Accidental damage coverage applies only to unexpected, one-time incidents

— Repeated damage, improper use, or neglect may void coverage

— Natural nail health and proper application and removal are required to maintain rewear eligibility

— Accidental damage must be reported promptly and disclosed prior to sending extensions for renewal

Contact & Client Care

Email: info@inglassnails.com

Website: inglassnails.com

Hours: Sunday–Thursday 7am–7pm (CT) · Friday 7am–3pm (CT)

Last Updated: May 2026