The Virtual Sculpting Kit™ FAQ
Can I cancel my order?
If you change your mind after receiving your Inglass Nails Virtual Sculpting Kit, you may request a refund of your nail set, provided the kit is returned unused and unopened using the prepaid return label included in your package.
To initiate a return, please contact our client care team before sending the kit back. Refunds will be processed upon receipt and inspection of the returned kit. The refunded amount will reflect the cost of your nail set minus both outbound and return shipping label fees.
The Inglass Nails Virtual Sculpting Kit is provided free of charge to first-time clients upon ordering a nail extension set. The kit carries a retail value of $50.
If the kit is returned in used condition, a $50 kit fee will be charged. This fee reflects the cost of the kit itself, which can no longer be reissued. To avoid this charge, the kit must be returned unused and unopened as outlined in our Returns & Exchanges policy. Used kits are not eligible for a fee waiver under any circumstance.
My Virtual Sculpting Kit is lost in transit
If your Virtual Sculpting Kit does not arrive and has shown no tracking movement for more than 2 weeks, please contact our client care team. After confirming the package is lost in transit, we will reship your kit at no additional cost. Inglass Nails is not responsible for carrier delays that do not qualify as a lost package. Please allow the full 2-week window before a replacement kit is issued.
If your return kit — containing your sizes — is lost in transit on its way back to us, please contact us immediately. We will reship a new kit at no additional cost so you may redo it. Your Creation Date will be rescheduled to the next available date following receipt of your new sizes.
What happens if the Virtual Sculpting Kit is damaged
We understand that sizing at home is a new experience. If we receive your kit and determine that the kit is unusable or damaged, we will contact you promptly and present you with two options:
Option A — Proceed with a New Kit
We will send you a replacement kit so you may resize. Because the first kit was received and used, a shipping fee for both the outbound and return labels will be charged for the replacement kit. The $50 kit fee is waived for the replacement — you are responsible for shipping costs only. Your Creation Date will be rescheduled to the next available date following receipt of your corrected sizes.
Option B — Cancel Your Order
If you prefer not to proceed, you may cancel your order. A refund will be issued for the cost of your nail set minus the $50 kit fee — as the kit was received, opened, and used. This refund will be processed promptly upon your confirmation.
Our client care team will guide you through whichever option you choose. Detailed instructions on sizing are included inside the kit, and a step-by-step video guide is also available. We strongly encourage watching the full video before beginning the sizing process to avoid sizing issues.